AirAsia extends flexibility for existing bookings with departures until 30 April 2020

AirAsia is offering extended flexibility options for ALL existing flight bookings made on or before 22 March 2020 with a departure date between 23 March and 30 April 2020 (excluding Thailand domestic flight bookings operated by Thai AirAsia, airline code FD).

Eligible guests can now select from the following range of flexible travel options immediately, using the airline’s AI chatbot AVA on support.airasia.com or airasia.com:
• Unlimited flight change: Change to any new travel date before 31 October 2020 on the same route any time up to 48 hours before flight departure an unlimited amount of times without any additional cost subject to seat availability; OR
• Credit account: Retain the value of the flight booking in the guest’s AirAsia BIG Member account for future travel with AirAsia to be redeemed within 365 calendar days from the issuance date. The travel date of the new booking can fall on any date within the published flight schedule on airasia.com.

These options are available only for upcoming flight bookings made on or before 22 March 2020, with a departure date between 23 March 2020 and 30 April 2020. However, these are not applicable for Thailand domestic flight bookings (operated by Thai AirAsia, airline code FD) and all other flight bookings with a departure date from 1 May 2020 onwards.

Guests affected by flight cancellations will be promptly notified via registered email and SMS, please refer to the email received for more information. Please refer to the COVID-19 Guide to check your eligibility and for information on how to submit your preferred travel arrangement request.

The above guest information is only applicable for direct online bookings made via airasia.com. For group bookings or those made with travel agents, kindly refer to your respective booking agent for further assistance.

Follow AirAsia on Twitter (@AirAsia) and Facebook (facebook.com/AirAsia) for the latest updates, or contact our customer support team at support.airasia.com. Guests are also encouraged to check their flight status at airasia.com/flightstatus for live updates.

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